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Contact

Write to us about a glyph that will not render, a collection that is missing something, a character that should be removed, or anything else on SoShareIT Emojis. A real person reads every message.

Email

The fastest route is email:

Publisher details

PublisherSoShareIT
Siteemojis.soshareit.com — the emoji & symbol library of the SoShareIT brand
Address267B, Ward 7, District 8, Ho Chi Minh City, Vietnam
Phone+84 91900 3856
Office hoursMonday–Friday, 09:00–15:00 (UTC+7, Ho Chi Minh City)

These are the published contact details of the SoShareIT parent brand; they cover this site too.

What to include so we can actually fix it

Glyph problems are almost always device-specific, so a bare “it doesn’t work” is hard to act on. The three things that let us reproduce a fault in minutes:

  1. The character itself, pasted into the message (not a screenshot of it — we need the bytes).
  2. Where you pasted it — TikTok display name, Instagram bio, a specific game’s name field, Discord, and so on.
  3. Your device and OS version — for example “iPhone, iOS 18” or “Samsung, Android 13”. A character showing as an empty box is nearly always a missing font on that build rather than a broken copy.

Response time

We answer during office hours, usually within two working days. Reports about personal data or about content that breaches our content policy are handled first.

Specific requests